Data Protection Complaints Policy

1. Purpose

Oliver Brookes is committed to protecting the personal data we hold and ensuring it is processed lawfully, fairly and transparently.

This procedure explains how individuals can raise a complaint about the way we have collected, used, stored or otherwise processed their personal data, and how we will deal with that complaint.

2. Scope

This procedure applies to anyone whose personal data is processed by Oliver Brookes, including clients, prospective clients, suppliers, associates, employees, job applicants and website users.

3. What is a data protection complaint?

A data protection complaint may relate to concerns such as:

• how we have collected or used personal information;
• the accuracy of personal data we hold;
• how long we retain personal data;
• the security of personal information;
• how we have responded to a data subject rights request;
• direct marketing communications; or
• any other matter relating to the processing of personal data.

4. How to make a complaint

Complaints can be made by email or in writing.

Email: [email protected]

Post: 82 King Street, Manchester, M2 4WQ

To help us investigate your complaint, please include:

• your name and contact details;
• a description of your concern;
• any relevant dates; and
• copies of any supporting information where available.

Individuals do not need to use a specific form or refer to data protection legislation when making a complaint.

5. How we will handle your complaint

Upon receiving a complaint, we will:

• acknowledge receipt within 30 calendar days;
• investigate the issues raised;
• contact you if we require any further information;
• keep you informed where appropriate if our investigation is ongoing; and

• provide a written outcome without undue delay.

Where we identify that an error has occurred, we will take appropriate steps to resolve the issue and explain the action taken.

6. If you remain dissatisfied

If you are not satisfied with our response, you may raise your concerns with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

We would appreciate the opportunity to resolve your concerns before you contact the ICO.